Updating keyboard plug
I’ve provided links below to Microsoft’s pages on how to do a reset or restore for both Surface RT/2 and Surface 3 or Pro 1/2/3 tablets.
I recommend you try a refresh first and a reset only if a refresh fails.
It just needs to be kicked in the head sometimes to work properly.
So, the first thing you should try is to restart your Surface.
To do so, follow these instructions: Two Button Shutdown: if you have a Surface 3 or Surface Pro 1/2/3 you can try a two-button shutdown. This might sound ironic considering the advice in the first section but assuming the problems didn’t start because of an update, one of the first things you should do is to check for updates from Microsoft.
This is sometimes called a hard shutdown as it, essentially, pulls the plug on the Surface hardware. It is possible that there is a known problem and they have provided a fix. Ironically, features designed to help people with disabilities may actually be causing or contributing to your keyboard problems with Surface tablets.
Make sure you leave it detached for at least, 10 seconds and I always do something to cause the on-screen keyboard to appear (like bring up IE and do a Google search) just to make sure the Surface recognizes that the keyboard is no longer attached.
Restart your Surface: I know it’s almost cliche to say it but, Windows 8.1/10 is like every other version of Windows since 3.1.
Though I must admit, sometimes the issues will come back.Then reconnect your keyboard and see if the onscreen keyboard goes away.If it does, then your external keyboard is at least being recognized. You can also, always take your keyboard into your local Microsoft Store (if you have one nearby) or Best Buy to try it out on one of their demo machines.Or your keyboard started acting up out of the blue and there were no updates applied.Well, I’ll go over the steps, in order, that you take to try to resolve keyboard problems with Surface tablets and the touch/type covers.